At FTCC Fitness & Wellness Center, LLC ("FTCC"), we are dedicated to delivering exceptional fitness and wellness services to every member and guest. Our Service Guarantee is designed to ensure your satisfaction, safety, and confidence in choosing FTCC as your fitness partner.
We guarantee that all services provided at FTCC will be delivered by certified professionals in a clean, safe, and welcoming environment. Our team is committed to helping you achieve your fitness goals through personalized support, expert guidance, and a wide range of programs tailored to your needs.
We regularly evaluate our facilities, equipment, and staff performance to maintain the highest standards of quality and safety. If you ever feel that our services do not meet your expectations, please let us know immediately so we can address your concerns and make it right.
Your satisfaction is our top priority. If you are not satisfied with any aspect of your experience at FTCC, please contact us within 7 days of the service. We will work with you to resolve the issue, which may include additional support, alternative solutions, or, where appropriate, a refund as outlined in our Refund Policy.
We value your feedback and use it to continuously improve our services. Please share your suggestions, compliments, or concerns with us at any time. Your input helps us create a better experience for all members.
If you have questions about our Service Guarantee or need assistance, please contact us at:
Email: zenith@ftccgym.com
Address: 1300 Queensborough Blvd, Suite 102, Belle Hall Offices
Phone: +1 9123763704