At FTCC Fitness & Wellness Center, LLC ("FTCC"), we are committed to providing high-quality services and ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds may be granted, in compliance with United States law.
Refunds are available for unused services or memberships within 14 days of purchase, provided you contact us with your order details and a valid reason for the request. Refunds are not available for services that have already been used or partially consumed, except where required by law.
To request a refund, please email us at zenith@ftccgym.com with your name, contact information, order number, and reason for the request. We will review your request and respond within 7 business days.
Certain services, such as special events, promotional offers, or digital products, may be non-refundable. Please review the specific terms provided at the time of purchase.
Approved refunds will be processed to your original payment method within 7 business days. Processing times may vary depending on your financial institution.
All refund-related communications are sent in compliance with U.S. law. Each email includes our physical address and a clear unsubscribe option. You may unsubscribe at any time using the link in our emails or by visiting our Unsubscribe page.
If you have any questions about this Refund Policy, please contact us at:
Email: zenith@ftccgym.com
Address: 1300 Queensborough Blvd, Suite 102, Belle Hall Offices
Phone: +1 9123763704